Discount codes not applied to my order

If you notice that a discount code wasn't applied to your order when using Flex for HSA/FSA payments, it's important to understand that Flex is a payment processor that helps merchants accept HSA and FSA transactions. We don't have visibility into merchant orders or the ability to apply or modify discounts.

What to do if your discount wasn't applied

Since discount codes are managed by the merchant (not Flex), you'll need to contact the merchant's support team directly to resolve discount issues. They have access to your order details and can:

• Verify if the discount code was valid and properly applied

• Apply the discount retroactively if there was an error

• Process refunds or adjustments as needed

• Cancel and reprocess your order if necessary

How to contact the merchant

Look for the merchant's contact information on their website, typically found in sections like:

• "Contact Us"

• "Customer Support"

• "Help Center"

When contacting them, be sure to include:

• Your order number

• The discount code you attempted to use

• The expected discounted amount

• The amount you were actually charged

Why Flex can't help with discounts

Flex processes HSA/FSA payments but doesn't have access to merchant systems where pricing, discounts, and order modifications are managed. This ensures your order details remain secure with the merchant while we handle only the payment processing portion of your transaction.